Privacy Policy
At Novo Neurosurgery (https://novons.com), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Mobile opt-in information and text message consent will not be shared with third parties or affiliates for their marketing or promotional purposes. Information may be processed by authorized service providers solely as necessary to deliver communications and support our operations, subject to applicable privacy and security requirements.
1. Who is Responsible
Novo Neurosurgery is the data controller responsible for your personal data. If you have any questions regarding this Privacy Policy or the handling of your data, you can contact us at:
Novo Neurosurgery
Email: info@novons.com
Phone: 1-855-NOVODOC
Addresses:
- Novo Neurosurgery in Pembroke Pines
9050 Pines Blvd Ste 170
Pembroke Pines, FL 33024 - Novo Neurosurgery in Orlando
1802 Kuhl Avenue, Suite 102
Orlando, FL 32806
2. What Data is Collected
We may collect the following categories of personal information when you visit our website or use our services:
- Personal identification information (name, email address, phone number, etc.)
- Health-related information if you provide it via forms or during consultations
- Website usage data (IP address, browser type, operating system, etc.)
- Any other data you choose to provide through contact forms or inquiries
This information may be collected from you directly or from automated means (cookies, web beacons, etc.).
3. Why the Data is Collected
The data we collect is used for the following purposes:
- To provide, operate, and maintain our website and services
- To communicate with you about your appointments, inquiries, or services
- To improve the user experience and analyze website usage trends
- To comply with legal obligations
- To maintain the security of our website and services
4. How the Data is Used
We may use the data you provide in the following ways:
- Communication: Responding to your inquiries or providing information related to our services.
- Service Delivery: Ensuring you receive personalized healthcare services.
- Marketing: With your consent, providing updates, newsletters, or promotions.
- Analytics: Monitoring and analyzing website usage to improve performance and security.
We do not sell or share your data with third parties unless required by law, or if we collaborate with service providers to support our operations (e.g., hosting services, analytics tools). These third parties are bound by confidentiality agreements.
5. How the Data is Protected
We employ a range of security measures to ensure your personal data is safeguarded, including:
- SSL encryption to secure online transmissions
- Firewalls and secure server configurations
- Restricted access to sensitive information
- Regular security audits and updates to our systems
Despite our efforts, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. User Rights
As a user, you have the following rights regarding your personal information:
- Access: You can request access to the data we hold about you.
- Correction: You may request the correction of any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal information, subject to certain conditions.
- Opt-out: You may opt-out of receiving marketing communications at any time.
If you would like to exercise any of these rights, please contact us using the details provided above.
7. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes via email or website notice. Please review this policy periodically to stay informed of any updates.
8. SMS Terms of Service
Novo Neurosurgery (NOVONS) sends transactional and service-related SMS text messages to patients and authorized staff members who have provided consent.
Patients may receive appointment reminders, video visit links, secure document links (including requests to securely submit information such as photo identification), and related appointment or service notifications.
Authorized NOVONS staff members may receive one-time verification codes for secure account sign-in.
These messages are intended to support patient services, appointment coordination, secure information exchange, and account authentication. They are not promotional or marketing messages.
SMS Consent and Opt-In
Patients may provide SMS consent verbally during telephone intake. NOVONS staff explain the types of text messages the patient may receive, confirm the mobile number, and request affirmative permission before enabling SMS communications. The patient’s consent selection is recorded in the clinic’s intake system and maintained in the patient record.
Authorized staff members provide SMS consent through a written acknowledgment that identifies the mobile number and authorizes receipt of account verification codes.
Providing a mobile number alone does not constitute consent to receive SMS communications.
Message Frequency and Charges
Message frequency varies based on appointment activity, requested services, and account sign-in activity. Message and data rates may apply depending on your wireless carrier and plan.
Consent to receive SMS messages is not a condition of receiving medical treatment or services.
Opt-Out and Assistance
You may opt out of SMS communications at any time by replying STOP to a message received from NOVONS. You may receive a final confirmation message acknowledging your opt-out. NOVONS will honor applicable opt-out requests and discontinue further messages unless you subsequently provide consent again.
For assistance, reply HELP to a NOVONS text message or contact us at info@novons.com or 1-855-NOVODOC (1-855-668-6362).
Privacy and Information Sharing
Mobile opt-in information and text message consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
NOVONS may use authorized service providers as necessary to securely deliver SMS messages and support related operations. Such providers are required to protect the information and use it only for authorized purposes.
Personal information collected in connection with SMS communications is handled in accordance with this Privacy Policy.
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Novo Neurosurgery
Email: info@novons.com
Phone: 1-855-NOVODOC
Addresses:
- Novo Neurosurgery in Pembroke Pines
9050 Pines Blvd Ste 170
Pembroke Pines, FL 33024 - Novo Neurosurgery in Orlando
1802 Kuhl Avenue, Suite 102
Orlando, FL 32806
This Privacy Policy was last updated October 14, 2026.