Privacy Policy

At Novo Neurosurgery (https://novons.com), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our practices regarding your personal data. Customer consent data, including Phone numbers, will not be shared with any third-party entities.

1. Who is Responsible

Novo Neurosurgery is the data controller responsible for your personal data. If you have any questions regarding this Privacy Policy or the handling of your data, you can contact us at:

Novo Neurosurgery
Email: info@novons.com
Phone: 954-633-7858

Addresses:

Novo Neurosurgery in Pembroke Pines
9050 Pines Blvd Ste 170
Pembroke Pines, FL 33024
Novo Neurosurgery in Orlando
1802 Kuhl Avenue, Suite 102
Orlando, FL 32806

2. What Data is Collected

We may collect the following categories of personal information when you visit our website or use our services:

Personal identification information (name, email address, phone number, etc.)
Health-related information if you provide it via forms or during consultations
Website usage data (IP address, browser type, operating system, etc.)
Any other data you choose to provide through contact forms or inquiries

This information may be collected from you directly or from automated means (cookies, web beacons, etc.).

3. Why the Data is Collected

The data we collect is used for the following purposes:

To provide, operate, and maintain our website and services
To communicate with you about your appointments, inquiries, or services
To improve the user experience and analyze website usage trends
To comply with legal obligations
To maintain the security of our website and services

4. How the Data is Used

We may use the data you provide in the following ways:

Communication: Responding to your inquiries or providing information related to our services.
Service Delivery: Ensuring you receive personalized healthcare services.
Marketing: With your consent, providing updates, newsletters, or promotions.
Analytics: Monitoring and analyzing website usage to improve performance and security.

We do not sell or share your data with third parties unless required by law, or if we collaborate with service providers to support our operations (e.g., hosting services, analytics tools). These third parties are bound by confidentiality agreements.

5. How the Data is Protected

We employ a range of security measures to ensure your personal data is safeguarded, including:

SSL encryption to secure online transmissions
Firewalls and secure server configurations
Restricted access to sensitive information
Regular security audits and updates to our systems

Despite our efforts, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. User Rights

As a user, you have the following rights regarding your personal information:

Access: You can request access to the data we hold about you.
Correction: You may request the correction of any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal information, subject to certain conditions.
Opt-out: You may opt-out of receiving marketing communications at any time.

If you would like to exercise any of these rights, please contact us using the details provided above.

7. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes via email or website notice. Please review this policy periodically to stay informed of any updates.

8. SMS Terms of Service

By providing your mobile phone number to Novo Neurosurgery, you consent to receive SMS text messages related to your care and our services. These messages may include appointment reminders, scheduling updates, treatment or care-related notifications, billing notices, and limited practice announcements or service updates.

Message frequency will vary based on your interactions with our office and the services you receive. Message and data rates may apply, depending on your mobile carrier and plan. You are not required to provide consent to receive SMS messages as a condition of receiving treatment or services from Novo Neurosurgery.

To stop receiving text messages from Novo Neurosurgery, reply STOP to any SMS you receive from us. After you send STOP, we may send a final confirmation message to confirm that you have been unsubscribed and will then stop sending additional SMS messages, except where required or permitted by law. For help regarding our text messaging program, reply HELP to any message or contact us at info@novons.com or 954-633-7858.

SMS consent data, including your mobile phone number and any preferences you provide, will not be shared with third parties or affiliates for marketing purposes. Your information may be shared only with our service providers as needed to securely deliver SMS messages and support our practice operations, and those providers are required to protect your information and use it only for these purposes. All personal data collected in connection with SMS communications is handled in accordance with the rest of this Privacy Policy.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Novo Neurosurgery
Email: info@novons.com
Phone: 954-633-7858

Addresses:

Novo Neurosurgery in Pembroke Pines
9050 Pines Blvd Ste 170
Pembroke Pines, FL 33024
Novo Neurosurgery in Orlando
1802 Kuhl Avenue, Suite 102
Orlando, FL 32806

This Privacy Policy is effective as of February 2024.